We look forward to speaking with you. Please allow 48 business hours to receive a reply to questions, concerns, or offers, submitted through this page.
To save you time, please review the following information as it may answer your question more expediently.
Do you want to work or collaborate with Bitchcraft Boutique?
Let’s raise hell together. We offer a committed customer base with excellent taste. We’re always seeking out fresh talent and impressive skill. Do you want to sell through Bitchcraft Boutique or otherwise collaborate with us? Please contact us by the form on this page, with a short version of the pertinent details, and we’ll be in touch.
Looking to sell a rare book or an interesting item through the Boutique?
If you have the item or book, we have the advertising and we’ll do the leg-work. Selling through us helps to build a better marketplace. We aim to benefit you while giving Bitchcraft patrons a culturally enriching marketplace.
Please contact us about our consignment process.
ORDERS, SHIPPING, AND DELIVERY
When will my order ship?
We do batch shipping. Generally, orders from the previous week are shipped on Mondays, excluding bank holidays. However, please allow up to 2 business weeks for shipping to occur.
Some of our items may be listed as “Made-to-Order.” Some Made-to-Order items will ship more quickly than others. Please allow between 2 to 4 weeks for Made-to-Order items to ship. Quality is everything to Bitchcraft Boutique and so we appreciate your patience.
When will my order be delivered?
We ship using USPS and provide tracking numbers for orders from The United States upon shipping. If available, tracking numbers are provided to the email used for payment.
Delivery times vary. We can make no guarantee of deliver time.
Is my order missing? Is my order missing items?
No worries. Certain items will ship separately in their own packaging. Check your shipping confirmation email from Bitchcraft Boutique to see if your order is divided into multiple packages.
RETURNS, REFUNDS, AND LOST/STOLEN POLICIES
We strive to have happy patrons of our Boutique.
Can I return my order or item?
We accept returns and issue refunds to the original payment method.
- The item(s) must be new condition.
- The item(s) must be returned within 14 days of receipt.
- Customer pays for return shipping.
- However, if an incorrect item was shipped due to an error on our behalf, we will accept the return and pay for return shipping as well.
- Refunds will be issued upon receipt of return and the item(s) are deemed to be in returnable condition.
Please use the contact form on this page to initiate a return/refund process.
Can I return a Used or Upcycled item?
All sales on used and upcycled goods are final. These items are sold “as is.”
Can I return customized items?
If we customized clothing, jewelry, or any other item specifically for you, such as a modded t-shirt, we may accept a return and issue a refund. Return shipping is paid by customer.
Contact us through this page concerning the return of a customized item.
What if my delivery is lost, stolen, or damaged by the carrier?
We are not liable for lost or stolen orders and do not offer refunds on lost/stolen orders. Items damaged by a carrier are the liability of the carrier. Customers are advised to contact their post office or equivalent carrier. If an item is stolen the customer is advised to contact their local authorities.
I believe my item is defective, what now?
We include printed care instructions for any handmade items in need of special care or maintenance. We are not liable for goods damaged by mishandling or misuse of an item.
Many of our items are handmade and therefore contain attractive “relic” imperfections that we believe add to the allure of our goods. Because each item is handmade there will be variations from items shown in photos, making each item one-of-a-kind.
But, if you do truly believe your item is defective please contact us to discuss the issue and we’ll work to make you happy.